You can ignore my request for customer services. The guy reappeared more than 20 minutes later and began to play (yes I am that patient against potential exploiters). Since I was still there ready to play and with a 4-5 turns advantage he quit on my next set of actions.
Please investigate this player's behavior [Admirable] in event logs to see if he's purposely exploiting arena.
Also please fix this issue in a hurry.
I understand that this is still in beta mode but once you roll out micro transactions to a beta, you are only holding final release for stability reasons and the game is in a polished state enough that you can guarantee a minimum level of services for the paid content.
I've spent 200$ on 120 packs already because I'm really digging this game. However, if I face this bug or exploit repeatedly over the next few days or weeks, I'll ask for full reimbursement.
Edit for further investigation details, the game took place approximately between 11:40p.m. EST and 12:05 a.m. EST